INTRODUCTION

THIS WEBSITE IS OPERATED BY PEPPER ROW LTD. (HENCEFORTH REFERRED AS “PEPPER ROW” OR “WE”, “OUR”, “US”). BY ACCESSING OR USING OUR WEBSITE AND SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS (“T&C”). BY PLACING AN ORDER WITH PEPPER ROW, YOU AUTOMATICALLY ACCEPT OUR TERMS & CONDITIONS.

 

ORDERS

WE APPROACH PRODUCTION WITH SUSTAINABILITY IN MIND, BY OPERATING A LOW TO ZERO INVENTORY METHOD OF PRODUCTION, HENCE WE PRODUCE YOUR CLOTHES UPON RECEIVING YOUR ORDER. THIS IDEALLY TAKES 2-4 WEEKS TO PROCESS. ONCE AN ORDER IS PLACED, IT CANNOT BE CANCELED OR MODIFIED.

ORDER CONFIRMATION: YOU WILL RECEIVE AN EMAIL CONFIRMATION ONCE YOUR ORDER IS PLACED. PLEASE REVIEW THE DETAILS CAREFULLY.

CUSTOM SIZING: WE HAVE MADE PROVISIONS AT CHECK OUT FOR YOU TO FILL IN YOUR BUST-WAIST-HIP MEASUREMENTS. KINDLY SELECT CUSTOM- SEE OUR SIZE GUIDE AND THEN FILL THE ADDITIONAL INFROMATION WITH YOUR BUST-WAIST-HIP MEASUREMENTS IN INCHES.  

CUSTOM ORDERS: FOR SPECIAL REQUEST AND CUSTOM PIECES, KINDLY CONTACT US TO BOOK AN APPOINTMENT FOR MORE INFORMATION.

PAYMENTS 

PAYMENT METHODS: WE ACCEPT LISTED PAYMENT METHODS ON WEBSITE POWERED BY SHOPIFY. PEPPER ROW ACCEPTS ALL MAJOR CREDIT AND DEBIT CARDS THROUGH SHOPIFY PAYMENTS, AN EASY SECURE METHOD OF ONLINE PAYMENT. IF YOU ARE PAYING FROM NIGERIA, YOU CAN PAY SEAMLESSLY BY SELECTING BANK TRANSFER OR BANK DEPOSIT AT CHECK OUT, SHOULD YOUR CARD NOT BE ACCEPTED. PAYMENT CONFIRMS ALL ORDERS.

IN ORDER TO PURCHASE GOODS ON THIS WEBSITE AND TO USE THEENQUIRY FORM FACILITIES, YOU ARE REQUIRED TO CREATE AN ACCOUNT WHICH WILL CONTAIN CERTAIN PERSONAL DETAILS AND PAYMENT INFORMATION WHICH MAY VARY BASED UPON YOUR USE OF THE WEBSITE AS WE MAY NOT REQUIRE PAYMENT INFROMATION UNTIL YOU WISH TO MAKE A PURCHASE. BY CONTINUING TO USE THIS WEBSITE YOU PRESENT AND WARRANT THAT ALL INFORMATION YOU SUBMIT IS ACCURATE AND TRUTHFUL AS YOUR CREATION OF AN ACCONT IS FURTHER AFFIRMATION OF YOUR REPRESNETATION AND WARRANTY.

IT IS RECOMMENDED THAT YOU DO NOT SHARE YOUR ACCOUNT DETAILS, PARTICULARLY YOUR USERNAME AND PASSWORD. PEPPER ROW ACCEPTS NO LIABILITY FOR ANY LOSSES OR DAMAGES INCURRED AS A RESULT OF YOUR ACCOUNT DETAILS BEING SHARED BY YOU. IF YOU USE A SHARED COMPUTER, IT IS RECOMMENDED THAT YOU DO NOT SAVE YOUR ACCOUNT DETAILS IN YOUR INTERNET BROWSER.

IF YOU HAVE REASON TO BELIEVE THAT YOUR ACCOUNT DETAILS HAVE BEEN OBTAINED BY ANOTHER WITHOUT CONSENT, YOU SHOULD CONTACT PEPPER ROW IMMEDIATELY TO SUSPEND YOUR ACCOUNT AND CANCEL ANY UNAUTHORIZED PURCHASES THAT MAYBE PENDING.

PRICING: ALL PRICES ARE LISTED IN THE CURRENCY OF YOUR COUNTRY OF RESIDENCE OR CAN BE TOGGLED VIA THE CURRENCY EXCHANGE TAB. WE RESERVE THE RIGHT TO CHANGE PRICES AT ANY TIME WITHOUT PRIOR NOTICE.

TAXES AND DUTIES: INTERNATIONAL ORDERS MAY BE SUBJECT TO CUSTOMS DUTIES AND TAXES. THESE ARE THE RESPONSIBILITY OF THE CUSTOMER.

 

SECURITY
TO PROTECT YOUR PERSONAL INFORMATION, WE TAKE REASONABLE PRECAUTIONS AND FOLLOW INDUSTRY BEST PRACTICES TO MAKE SURE IT IS NOT INAPPROPRIATELY LOST, MISUSED, ACCESSED, DISCLOSED, ALTERED OR DESTROYED.
IF YOU PROVIDE US WITH YOUR CREDIT CARD INFORMATION, THE INFORMATION IS ENCRYPTED USING SECURE SOCKET LAYER TECHNOLOGY (SSL) AND STORED WITH AES-256 ENCRYPTION. ALTHOUGH NO METHOD OF TRANSMISSION OVER THE INTERNET OR ELECTRONIC STORAGE IS 100% SECURE, WE FOLLOW ALL PCI-DSS REQUIREMENTS AND IMPLEMENT ADDITIONAL GENERALLY ACCEPTED INDUSTRY STANDARDS.

LOCAL & INTERNATIONAL SHIPPING

WORLDWIDE SHIPPING: WE SHIP TO COUNTRIES WORLDWIDE.

SHIPPING TIMES: SHIPPING TIMES MAY VARY DEPENDING ON THE DESTINATION AND PRODUCTION SCHEDULE. ESTIMATED DELIVERY TIMES WILL BE PROVIDED AT CHECKOUT.

SHIPPING COSTS: SHIPPING COSTS ARE CALCULATED AT CHECKOUT BASED ON THE DELIVERY ADDRESS AND SHIPPING METHOD SELECTED.

CUSTOMS AND IMPORT DUTIES: THE CUSTOMER IS RESPONSIBLE FOR ALL CUSTOMS AND IMPORT DUTIES THAT MAY APPLY.

RETURNS AND EXCHANGES

RETURN POLICY: AS ALL ITEMS ARE MADE TO ORDER, WE DO NOT ACCEPT RETURNS OR EXCHANGES UNLESS THE ITEM IS DEFECTIVE OR INCORRECT.

DEFECTIVE OR INCORRECT ITEMS: IF YOU RECEIVE A DEFECTIVE OR INCORRECT ITEM, PLEASE CONTACT US WITHIN 2 DAYS OF RECEIVING YOUR ORDER FOR A RESOLUTION.

INTELLECTUAL PROPERTY

ALL CONTENT ON OUR WEBSITE, INCLUDING IMAGES, TEXT, AND DESIGNS, IS THE PROPERTY OF PEPPER ROW LTD. AND IS PROTECTED BY INTELLECTUAL PROPERTY LAWS. UNAUTHORIZED USE OF ANY CONTENT IS STRICTLY PROHIBITED.